Privacy Policy

1. Controller

NSB Polymers GmbH
Bahnstrasse 150, 41541 Dormagen, Germany
Phone: +49 2133 790 90 10
Email: info@nsb-polymers.de
Represented by Managing Director Serkan Basin.

2. General Information

This website is a B2B information platform for processors, compounders, producers, traders, logistics partners and industrial buyers of polymer raw materials. It is not directed at consumers. We process personal data only to the extent necessary for providing this website, handling inquiries and executing international polymer trading business.

3. Categories of Data

Depending on the context, we process in particular: name, company, position/function, postal address, phone, email, content of your inquiry, material description, technical requirements, quantities, delivery and destination countries, communication history, IP address, browser and device data, and server log files.

Please do not send us more personal or sensitive data than is necessary for handling your business inquiry.

4. Purposes and Legal Bases

a) Website operation & security

Operation, stability and IT security of this website. Legal basis: Art. 6(1)(f) GDPR.

b) Contact & material inquiries

Handling of inquiries you send us via forms, email, phone or messenger. Legal basis: Art. 6(1)(b) and (f) GDPR.

c) Contract performance & international trade execution

Preparation of offers, order confirmations, invoices, shipping documents, customs documents, certificates of origin, analyses, claims handling, logistics coordination and payment processing. Legal basis: Art. 6(1)(b) GDPR.

d) Legal obligations

Compliance with tax, commercial, customs, export-control, sanctions and accounting obligations. Legal basis: Art. 6(1)(c) GDPR.

e) Legitimate interests

Business-relationship management, credit and default risk assessment, legal defense, fraud prevention and B2B market communication. Legal basis: Art. 6(1)(f) GDPR.

5. Contact Forms & Material Inquiries

Inquiry forms on this website (including sell/offer and general contact forms) may transmit material details, quantities, quality requirements, destination countries, photos and analysis documents in addition to your contact data. Form submissions are transmitted through the form relay service Web3Forms and delivered to our company email.

This information is shared with third parties only as far as necessary for quotation, availability check, laboratory analysis, logistics, customs handling and contract execution (see Section 9 "Recipients"). Legal basis: Art. 6(1)(b) and (f) GDPR.

6. Server Log Files

Our hosting provider automatically collects and stores information transmitted by your browser in server log files: pages visited, date and time of the request, browser type and version, operating system, referrer URL, hostname and IP address. This data is not merged with other data sources and is used for operation, stability and IT security. Legal basis: Art. 6(1)(f) GDPR.

7. Cookies

This website uses only technically required cookies. Our hosting infrastructure (Cloudflare) sets __cf_bm for bot protection (approx. 30 minutes). Legal basis: § 25(2) TDDDG and Art. 6(1)(f) GDPR. No analytics, marketing or tracking cookies are in use — therefore no consent banner is required. Should consent-based tools be introduced, a consent banner will be provided beforehand.

8. Third-Party Services

This website is hosted via the Lovable platform and delivered through Cloudflare's CDN. Fonts are self-hosted; no external font services are used. Cookie-free aggregated hosting statistics are provided by the platform. Form submissions are relayed via Web3Forms. No analytics suites, tag managers, ad pixels, embedded maps or social plugins are integrated on this website.

We also operate the public WhatsApp channel "SPOT POLYMERS @NSB POLYMERS" for daily spot offers. Joining is voluntary and happens entirely within WhatsApp; our website only contains a link to the channel — no WhatsApp code is embedded and no data is transferred to Meta by visiting this website. If you follow the channel, WhatsApp (Meta Platforms Ireland Ltd.) processes your data under its own privacy policy; as a channel, other followers cannot see your phone number or profile.

9. Recipients

Depending on the specific business transaction, personal data may be shared with: IT and hosting providers, email providers, tax and legal advisors, banks, credit insurers, credit agencies, logistics companies, warehouse operators, freight forwarders, shipping lines, customs agents, authorities, testing laboratories, suppliers, customers, producers, compounders and cooperating companies — in each case limited to what is necessary for the respective purpose.

10. International Data Transfers

As an internationally active polymer trader, we may transfer personal data to countries outside the European Economic Area (EEA) — for example for deliveries, exports, imports, customs handling, supplier and customer inquiries, logistics coordination and end-recipient checks. Where required, appropriate safeguards such as EU Standard Contractual Clauses are put in place.

11. Storage Periods

Personal data is stored only as long as necessary for the respective purpose or as required by statutory retention obligations (in particular under tax, commercial and customs law). Inquiry data is generally retained for the duration of the business relationship plus a reasonable follow-up period. Server log files are retained only for a limited time for security purposes.

12. Your Rights

You have the right to: access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21) GDPR, as well as the right to withdraw a given consent at any time with effect for the future.

To exercise your rights, please contact: info@nsb-polymers.de.

13. Right of Complaint

You have the right to lodge a complaint with a data protection supervisory authority. The competent authority for us is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)
Postfach 20 04 44
40102 Düsseldorf
Germany

14. No Automated Decision-Making & Updates

We do not use automated decision-making within the meaning of Art. 22 GDPR (including profiling) with legal effect against you.

We may update this Privacy Policy to reflect changes in our services or in legal requirements. Version: July 2026.